Global Support and Automation to Accelerate and Simplify Delivery
Our client is a global leader in vacation ownership, managing and marketing a portfolio of premium properties in top travel destinations. In addition to real estate, they oversee exclusive membership programs offering travel, exchange, and reservation services to thousands of members worldwide.
Increase Velocity Without Disrupting Production
While the internal IT team focused on supporting production systems, non-production environments—Dev, QA, UAT, and Training—were underserved. These environments are critical for the development and release of homegrown business applications that drive daily operations. However, their inconsistent configuration, manual setup, and lack of monitoring created delays and reliability issues, ultimately slowing the release cycle of essential products.
Standardize, Track & Automate
Integris proposed a follow-the-sun Site Reliability Engineering (SRE) model to provide 24/7 operational support and incident response for all non-production environments. We introduced automated environment deployment, consistent configuration, and observability practices to streamline development cycles and infrastructure management. The goal was clear: increase velocity without sacrificing stability.
Operational Excellence Beyond Production
A dedicated SRE team now oversees all non-production environments, handling incident response, automation, infrastructure support, and continuous improvement across Azure DevOps and DataOps. Dev, QA, UAT, and Training teams finally have the reliable support they need. By elevating these environments to production-grade attention, the client accelerated delivery, improved stability, and unlocked new efficiency across their development pipeline.